INTRODUCTION
We are excited for you to join the HISUN family. In the series of training videos below you will be walked through several processes from beginning to end. Follow along as we take you step by step through the process to set up your sign-in credentials, file a warranty claim and order parts. Below you will also be able to download and print a hard copy of the Onboarding Service Guide that includes key contact information and other resources that may be essential to a healthy partnership.
ACTIVATING LOGIN CREDENTIALS
In this video, we will walk you through the process to activate your username and password to gain access to the new parts ordering system. You will be receiving an e-mail to setup your credentials. Please note, once you have received your activation e-mail, you will have 24-hours to complete the process before the link expires. Please be sure to capture your password in a convenient accessible place as we do not have access to see user password; we will only have access to reset passwords. Please check your spam and junk folder if you have not received your email.
Forgot your password? Click here to reset your password.
ORDERING PARTS
In this particular walkthrough, we will explain the parts ordering process using 2 different methods, via manual diagrams using a parts tree, and alternately ordering by SKU. Using the correct manual, you will be able to locate and identify parts allowing you to Order by SKU. When using the Order by SKU method it is important to make sure you are entering the correct part number. It is also extremely important to make sure you double check your cart before checking out to ensure a correct and accurate order.
WARRANTY CLAIM
In the video training above we will walk through the process to complete a warranty claim in the Hisun Dealer Portal. It is important to have key information on hand such as Defect Date, Mileage, and Repair Date to make the process easier. Diagnostic time and any additional labor requests will be completed in section 5. All calculated totals will be reviewed by HISUN Motors before approval. If you are submitting a warranty claim for a unit that is not a part of your dealer inventory, please click HERE to complete the online Warranty Claim Form. ***With the goal of streamlining the claim process for our dealers and service centers, you may notice new changes to our dealer portal and claim formats. For explanation on the other claim filing options, a current contact list and the portion of the Limited Warranty see the following: